0728691414 info@nganyuthewater.co.ke Nganyuthe, Kenya
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     🔔 Monthly water contributions are due by the 15th of each month.   |   📢 New water connection applications are now open — visit our offices or apply online.   |   ✅ Pay your bills via M-Pesa Paybill: 4076275 — Account Number: Your Member ID.

Privacy Policy

Last updated: January 2026

Nganyuthe Water Project ("we", "us", "our") is committed to protecting the privacy of our members and website visitors. This policy explains how we collect, use and protect your personal information.

1. Information We Collect

We collect personal information that you provide when registering as a member, contacting us, or using our services. This includes: full name, national ID number, phone number, email address, property location and details, meter readings and billing information, and payment transaction records.

2. How We Use Your Information

Your information is used to: process and manage your water service account; generate and send monthly bills; process payments and issue receipts; send service notifications and alerts via SMS; respond to inquiries and complaints; comply with legal and regulatory requirements; and improve our services.

3. Information Sharing

We do not sell, rent or trade your personal information to third parties. We may share information with: government agencies and regulators as required by law; our contracted service providers (e.g., SMS service); and authorized project officials on a need-to-know basis.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. Our member management system uses encrypted connections and access controls.

5. Your Rights

You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information (subject to legal obligations); and object to the processing of your information for certain purposes.

6. Cookies

Our website may use cookies to improve your browsing experience. These are small files stored on your device that help us understand how the site is used. You can disable cookies in your browser settings.

7. Contact

For any privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer at: info@nganyuthewater.co.ke or visit our offices during business hours.

For privacy concerns, please contact us.