Our Services
Comprehensive water services delivered with excellence to every household.
Water Services
Provision of clean, safe and reliable water to all our members
Clean Water Supply
We supply clean, treated and safe piped water to all connected households in our eight service zones. Our water undergoes regular quality testing to ensure it meets all health standards.
New Water Connections
We facilitate new water connections for households within our service area. Apply today and our technical team will survey and install your connection.
Maintenance & Repairs
Our trained technicians are available to repair burst pipes, faulty meters, and any water infrastructure issues. Report any problem and we respond within 24 hours.
Water Quality Testing
Regular water quality testing is conducted at our source, treatment points and distribution network to ensure the water meets WHO and Kenya Bureau of Standards.
Meter Reading & Billing
Monthly meter reading and billing for metered connections. Our transparent billing system ensures you only pay for what you consume.
Reconnection Services
If your water supply has been disconnected due to non-payment, you can apply for reconnection after settling your outstanding balance and reconnection fee.
Water Conservation
We promote responsible water use through community education programs, leak detection and water-saving initiatives to protect our water resources.
Customer Support
Our dedicated customer support team is available Mon–Fri 8am–5pm and Saturday 8am–1pm to assist with all inquiries, complaints and service requests.
How to Get a Connection
Simple steps to get piped water to your home
Our Tariffs
Transparent and affordable pricing for all members
- Metered billing
- Monthly invoicing
- Pay via M-Pesa
- Survey & design
- Pipe installation
- Meter installation
- Member registration
- Settle arrears first
- Pay reconnection fee
- Reconnected within 24hrs